Making Memories - Slice Embossing Tips

Bought the tips, watched MM's video on how to use them, read the instructions. They did not work. I called MM and within 3 days I received the replacement set they said they would send. Not only did they send them, they sent a free set of Paperie Rouge alphabet stickers and the Paperie Rouge Combo Brad set with them!
So the new tips arrived today, and did not work. I called them again and they said they had just found out that you need to tighten them more than "finger-tight" as the video had said. I tried it and it worked.

I loved my Slice before, love it even more now, and I am so sold on Making Memories' customer service.

Used in this layout: Joy