Imaginisce - I-Magicut - Ribbon Cutter

I bought this the day I got the scrapbook.com e-mail blast about it earlier this month. But today I held a small funeral and boxed it up to send to Imaginisce for repair / replacement.

Last night while cutting a grosgrain ribbon (and not a cheap spool, I might add) the cutting wire melted to the ribbon. They were completely fused together. My husband and I tried to tear it off with tweezers as best we could, but the wire came out of its base. We were finally able to remove the ribbon with the wire out, and then do minor surgery to put the wire back in but it was slightly bent after that and didn't work as well.

Then today while cutting double-faced satin ribbon from Sam Flax, it did the same thing - only there was no saving it this time - the wire completely melted to the ribbon and they could not be separated. I taped the wire and the ribbon to a card and boxed it up with the i-Magicut to send it in to them tomorrow (as the instructions directed). I loved it enough - when it worked - to hope this one was a fluke and buy a replacement already, but I'm holding my breath.

UPDATE: In less than a week, I-Magicut sent a replacement for my broken one. Awesome customer service and for that alone I'm bumping my review to 5-stars.